Orbis Caffe Training Materials

Project Overview

The Methods Bar Cards for Orbis Caffe are a set of cards that detail the ingredients and instructions for making alcoholic drinks. These cards are intended for use as a training material for new employees and were developed to help current employees familiarize themselves with a new branch of the cafe.

Project duration: July 2022 - July 2023

Role: UX Designer & UX Researcher

The Problem: Employees don’t know how to make new menu items.

The Goal: Design a reference material that is discreet and can be accessed quickly.

User Research

I conducted interviews with current employees to understand the users I’m designing for and their needs.

This user group confirmed initial assumptions about frustration in the learning curve, however research shows additional user problems such as not wanting to appear unknowledgeable to customers during a shift.

User Pain Points

Training

New employees want a document that will help them learn; older employees want a document that can refresh their memory if needed.

Organization

Users want a quick way to reference everything they need to know about a drink recipe.

Discretion

Users want a discreet way to use the recipe document that doesn’t take away from the upscale bar atmosphere.

User Journey

Creating a user journey map highlighted the necessary elements to include in my design.

The Design Process

Initial drafts included the basic recipe information and color coded drink titles. Each card was drafted in a 2 inch by 6 inch format as per the bar owner’s request.

The first round of cards were printed on thick paper and laminated to protect from any liquid that might spill during a busy shift.

Color coded titles reference the color of the finished drink.

Usability testing revealed that the employees were confused on how to use the bar cards to the fullest capability.

Designs were revised to include a ‘how-to’ card, and broken down into types of drinks.

The How-To card tells employees how to read each recipe. All cards contain the same layout and basic information.

Final designs sorted cards into categories, allowing for employees to more quickly find the appropriate card. Heading cards for each category highlight the type of drink, the method used for making that drink, and a corresponding image for quick reference.